How High Performance Organizations Manage IT

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Your highest performing competitors are using IT to:

• Gain your customers
• Retain more customers
• Post revenue that is 5 percent higher than your industry average
• Record profit that is 5 percent higher than average
• Significantly reduce business risk related to the use of IT

What do these High Performance Organizations (HPOs) share in common?

It’s not industry and it’s not size:
although larger-size companies and certain industries do exhibit tendencies toward better outcomes when compared with others.

It’s not just profit and revenue:
some of the highest revenue generators and profit-makers are achieving results from short-term financial shuffling, not from operations.

Spend on IT, information security and audit matter
One defining characteristic of HPOs is the outsize-spend being allocated to IT, information security and audit by these winner-take-all competitors, as follows:

• Spending on IT that is 70 percent higher than industry average

• Spending on information security is 100 percent higher than industry average

• Spending on audit is 50 percent higher than industry average

Top-line spending on IT by HPOs is allocated to:

• Attracting customers
• Retaining customers
• Financial opportunity
• Market advantage
• Competitive advantage

Spend to manage business risk by HPOs is allocated to:

• Information security
• Audit
• Frequent assessments of change in the environment
• Controls to manage risk-reward
• Contextual scorecards for operating responses
• Contextual scorecards about IT for stakeholders

The newest ITPCG research report, How High Performance Organizations Manage IT, is a wake-up call about how IT is being used and managed by the highest performers in your industry to gain your customers, for their financial and market advantage.

Chock full of fact-based findings, the report focuses on the competitive advantage of IT among the highest performing companies, top-line outcomes, adverse risk outcomes, how and why IT matters, how business risk related to the use of IT is being managed by these organizations, the simple risk-reward cycle implemented by these organizations, the four simple questions asked by decision-makers at these firms, information gathering, automation, contextual scorecards, indicators, composites and benchmarks.

Obtain your own free copy of How High Performance Organizations Manage IT today.

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